Contact & FAQ
PHOTO QUESTIONS
What makes a good photo?
1. Make sure your photo has good lighting – enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!
2. A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!
3. Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.
How many faces can I print on a product?
We understand that it can be tough to choose one person or pet to be featured on your custom product. With our boxer, you don’t have to! Our boxer are printed in one of two ways:
A pair of boxer with multiple faces per pair
We are able to print more than one face on our custom underwear, so you can upload an image with one or multiple face!
Can I preview how my product will look?
Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.
Can I upload something others than a person, dog, or a cat?
Does it have a face? If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.
Do you crop the photos for me?
We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!
If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.
I have a different photo question.
If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.
ORDERING AND PAYMENT
Questions about products
SHIPPING QUESTIONS
Typically, it takes about 3-5 business days for our boxer to be produced and sent out. Once shipped, it generally takes 8-10 business days for UK orders to arrve with standard shipping. International shipping times vary based on the destination.
Please note that during the holidays our production time may vary.
If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.
- Customer service email: cs@myfaceunderwear.co.uk
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Room D,10/F,Tower A,Billion Centre,1 Wang Kwong Road,Kowloon Bay,Kowloon,Hong Kong.